That kind of IT Support

Imagine you’re visiting your doctor. And telling him about what’s worrying you. He looks puzzled. So, goes onto his computer, and in front of you, Googles your symptoms. Oh. My. Gosh. Wouldn’t that be terrifying…? You’d definitely seek a second opinion… But in all seriousness, this is the MO of many IT support companies out there: That’s one kind of IT support company. We’re the other kind. We invest thousands of dollars each year into training and certificationsfor our team. Do they use Google? Sometimes, yes. When it’s a particularly challenging problem. But only to find supporting evidence to confirm