Service Hours
Monday to Friday: 9:00 a.m. to 6:00 p.m.
July and August: Monday to Friday: 8:00 a.m. to 3:00 p.m.
Office Hours
Monday to Thursday: 9:00 a.m. to 6:00 p.m.
Friday: 9:00 a.m. to 3:00 p.m.
Response Time
General: 2 business days
Express: Next day (only for customers with maintenance contracts and servers)
Urgent: Less than 4 hours (applicable to any service)
Repair and Service Rates
On-demand interventions: Technical assistance via phone, remote, in-shop, or on-site support.
General Services – General Response Time: 2 business days.
- First 30 minutes of labor: €40
- Per hour of labor: €60
- Fault diagnosis: €20
General Services – Express Response Time: Next day.
- First 30 minutes of labor: €60
- Per hour of labor: €80
- Fault diagnosis: €20
General Services – Urgent Response Time: Less than 4 hours.
- First 30 minutes of labor: €60
- Per hour of labor: €80
- Fault diagnosis: €20
*All rates are in euros and exclude taxes.