Privacy Policy

INFORMATIQ (Y1324210E)

Last updated: March 21, 2025

1. GENERAL INFORMATION

InformatiQ, with VAT Y1324210E (hereinafter, “INFORMATIQ”, “we” or “our”), is responsible for the processing of personal data that you provide to us when using our website and web hosting and IT services.

This Privacy Policy aims to inform you about how we collect, use, share and protect your personal data, as well as the rights you have under the General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

2. DATA CONTROLLER

Identity: InformatiQ
VAT: Y1324210E
Postal address: Calle Bonany, 94, 1, E, Vilafranca de Bonany, 07250, Spain
Email: dpo@informatiq.services
Phone: +34 971 560 060
Data Protection Officer (DPO): Mălin Cenușă

3. DATA WE COLLECT

Depending on your interaction with us, we may collect the following categories of personal data:

3.1. Data provided directly by you:

  • Identifying data: name, surname, ID/VAT/NIE, postal address, email, phone.
  • Professional data: company, position, sector.
  • Billing data: banking information, tax data.
  • Account data: username, password (stored in encrypted form).
  • Communications: content of emails, support requests, and any other communication you have with us.

3.2. Data collected automatically:

  • Technical data: IP address, browser type, device, operating system, unique device identifiers.
  • Navigation data: pages visited, time spent, clicks, actions performed on our website.
  • Service usage data: usage statistics, resource consumption, access logs, activity logs.

3.3. Data from third parties:

  • Information from payment service providers.
  • Information from digital identity providers if you use third-party login options.

4. PROCESSING PURPOSES

We process your personal data for the following purposes:

4.1. Contract execution:

  • Manage the provision of our web hosting and IT services.
  • Process your payments and billing.
  • Provide technical support and customer service.
  • Ensure the security and performance of our services.

4.2. Legitimate interest:

  • Improve our services and develop new functionalities.
  • Perform statistical and market analysis.
  • Prevent fraud and ensure the security of our network and services.
  • Manage technical and security incidents.

4.3. Consent:

  • Send commercial communications about our products and services.
  • Conduct satisfaction surveys.
  • Use non-essential cookies to improve user experience.

4.4. Legal obligation:

  • Comply with tax and accounting obligations.
  • Respond to requests from public authorities.
  • Retain data for money laundering prevention when applicable.

5. LEGAL BASIS

The legal bases for processing your data are:

  • Contract execution: when processing is necessary for the provision of contracted services.
  • Legitimate interest: when processing responds to a legitimate interest of INFORMATIQ, provided that your rights and freedoms do not prevail.
  • Consent: when you have given your explicit consent for specific purposes.
  • Legal obligation: when processing is necessary to comply with legal obligations applicable to INFORMATIQ.

6. DATA RETENTION

We will retain your personal data for the time necessary to fulfill the purposes for which they were collected, including compliance with legal, accounting or reporting obligations.

6.1. Retention criteria:

  • Contractual data: during the term of the contractual relationship and up to 6 years after its termination, in accordance with commercial and tax regulations.
  • Billing data: 6 years according to tax regulations.
  • Traffic and connection data: 12 months according to the Data Retention Law.
  • Data for consent-based purposes: until you withdraw your consent.

Once legal deadlines are met, we will proceed to delete your data ensuring its confidentiality.

7. DATA RECIPIENTS

Your personal data may be communicated to:

7.1. Data processors:

  • Technology service providers (hosting, security, backups).
  • Payment service providers and financial institutions.
  • Customer service and technical support providers.

7.2. Third parties by legal obligation:

  • Tax Administration and other tax authorities.
  • State Security Forces and Bodies, Judges and Courts.
  • Other public authorities in compliance with legal obligations.

7.3. International transfers:

If it is necessary to make international data transfers, they will be made with adequate guarantees in accordance with GDPR, such as standard contractual clauses approved by the European Commission, binding corporate rules or certification mechanisms.

8. YOUR RIGHTS

You have the following rights in relation to your personal data:

  • Access: know what personal data we process about you.
  • Rectification: modify inaccurate or incomplete data.
  • Deletion: request the deletion of your data when they are no longer necessary.
  • Objection: object to the processing of your data for certain purposes.
  • Limitation of processing: request the restriction of processing in certain circumstances.
  • Portability: receive your data in a structured format and transmit it to another controller.
  • Withdraw consent: for consent-based purposes, without affecting the lawfulness of prior processing.

8.1. How to exercise your rights:

You can exercise your rights by sending a request to:

Postal address: Calle Bonany, 94, 1, E, Vilafranca de Bonany, 07250, Spain
Email: dpo@informatiq.services

Accompany your request with a copy of your ID/NIE or other identification document.

8.2. Complaint to the Supervisory Authority:

If you believe your rights have not been properly addressed, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. SECURITY MEASURES

INFORMATIQ has implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of sensitive data.
  • Access controls and authentication.
  • Periodic backups.
  • Disaster recovery procedures.
  • Staff training in data protection matters.
  • Regular security audits.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to improve your browsing experience, analyze site usage, and personalize content. For more information, see our Cookie Policy.

11. MINORS’ DATA

Our services are not directed at persons under 18 years of age. We do not intentionally collect data from minors. If we discover that we have collected personal data from a minor without verifiable parental consent, we will take steps to remove that information from our servers.

12. PRIVACY POLICY MODIFICATIONS

INFORMATIQ reserves the right to modify this Privacy Policy to adapt it to legislative, doctrinal or interpretative developments of the Spanish Data Protection Agency. In such case, we will announce the changes introduced with reasonable advance notice before their implementation through our website and, when appropriate, by email communication.

13. CONTACT

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us at:

Postal address: Calle Bonany, 94, 1, E, Vilafranca de Bonany, 07250, Spain
Email: dpo@informatiq.services
Phone: +34 971 560 060

This Privacy Policy was last updated on March 21, 2025.

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